Employees are not managed. Numbers are managed, objects are managed, teams are managed but employees are people and people are led. Thus successful Managers are also leaders and as such need to project this to staff and guests alike. Creating a positive working environment and thus a successful Culture is essential in order to attract great staff, create good staff attitude and promote operational efficiency. When staff stop caring about their jobs or place of work then first the guest suffers closely followed by the operation as a whole. Whilst stopping short of telling you how to manage people, here is a list of the most common ways one can mis-manage staff and customers – and any bar manager who claims they have never committed any of these sins is a liar!
When interviewing potentially good staff there is a tendency to over-sell the future of the unit/company, the future role of the interviewee and often their potential earnings. When the promised future does not occur then is it any wonder staff become disillusioned and bitter and thus less effective?
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Now that you have read through the list… how many of these common mistakes have you made? As Alexander Pope said, “to err is human, to forgive, divine”. It’s not surprising that Managers make mistakes as generally most have been promoted to managerial positions without any extra training or coaching. But its when managers admit their shortcomings and start to get more education that they move from managers that ask “what just happened?” to managers that make things happen which is on the way to true Leadership.